Submitted by Brent on 24 Jun 2019

Hi First Light Travel,

A group of 6 of us will be finishing a tour of South Island in 2 days time in which your agency helped to arrange for us. We would like to say a big thank you for the arrangements made and the care and concern accorded to us by your team, especially Sofie who was our tour consultant from day 1. Please let her know we are appreciative of the care she showed us and the detailed arrangements that were made every step of our travel. We are especially thankful and impressed with her professionalism in handling the last minute change in our travel itinerary due to the inclement weather 2 weeks prior to our arrival in New Zealand which resulted in the washing away of a vital bridge connecting Queenstown to Franz Josef. Please thank her for us.

Please also let your counterparts In Christchurch know that we are very happy with the service and care rendered to us by Kevin, the guide assigned to us for the entire duration of our travel in South Island. Kevin was always cheerful and accommodating to our requests and all the seniors in our group had a soft spot for him after their time spent with him. Please let him know we are most appreciative of his care for our small group this whole time. We felt very safe and were impressed with his driving skills. He always ensured we had our seat belts on and he navigated all the curves with care. He was a safe driver that made us all felt safe in his hands. He always had our safety and comfort foremost in his interactions with us.

Thank you first light travel for everything. I am writing this with a sadness that my group and I will be leaving in 2 days time. If ever we return to New Zealand, we know which travel agency we would like to take care of our travel plans. Have a great weekend.

Regards,
Lilian sim and San San Teo - Singapore

Country
Singapore
Date
Image
NZ
Rating
5
Review source
Review Author
San San Teo

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11.0cm
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10.0cm
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11.5cm
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7.0cm
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8.0cm
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6.0cm
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7.0cm