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Our COVID-19 flexibility promise
Your Personal Information
Choosing First Light Travel
Did you make the decision to travel with First Light Travel?
What were the primary reasons you chose to either travel or not travel with us?
Responding to your questions

We would like to think that we respond promptly to all enquiries and questions regarding your travel plans, and that we provide enough information without flooding you with too much.

Were our responses prompt?
Were our responses relevant?
Did we provide the right amount of information?
Were our responses accurate?
Booking and itinerary planing process

It is our intention to make booking as streamlined as possible, while at the same time ensuring that the correct controls around payments and client identification are in place. We also think we go to great lengths to ensure itineraries are tailored perfectly for clients.

Did you find the booking process easy?
Do you feel your itinerary was appropriate for your holiday?
Did we provide the right amount of information in your itinerary?
Did you find the information we provided in your itinerary to be accurate and helpful?
Your holiday experience

Most importantly of course is that your holiday was what you expected - or better! All activities and operators are carefully vetted, and activities carefully selected for individual clients. Your feedback helps us ensure we continue to get this right.

Was your holiday experience everything you thought it would be?
Were your activities right for your interests?
Were any of the activities that we recommended not of an appropriate standard, or not professionally presented?
Accommodation
Was your holiday accommodation everything you thought it would be?
Transport - Car Hire, Coach/Bus, Train and Ferries
Was your holiday transport everything you thought it would be?
Value for money
Testimonial

Referrals from past clients have always been a big part of our success. If you would like to provide a testimonial for us to use on our website please do so below. Don't forget to mention how great we are, and feel free to send us some of your photographic memories to include with your comments! If you would like your comments to remain anonymous just let us know below.

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May we use your comments/feedback on our website or other promotional material?
Spreading the word!

Many of our new clients actually come from previous clients that have been kind enough to tell their friends, family and colleagues of their experience with First Light Travel. We appreciate this VERY, VERY much. As well as telling your friends directly you might also consider: mentioning us or linking to our website from your blog or Facebook page giving friends a copy of your holiday proposal or itinerary Every little bit helps.

Would you recommend First Light Travel to your friends, family or work colleagues?
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