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IrelandUnited States Minor Outlying IslandsUruguayUS Virgin IslandsUzbekistanVanuatuVenezuelaViet NamWallis and Futuna IslandsWestern SaharaYemenZambiaZimbabwe State - Select your state -NSWVICQLDWASAOther Choosing First Light Travel Did you make the decision to travel with First Light Travel? Yes No What were the primary reasons you chose to either travel or not travel with us? Price Service Your consultant Ease of planning/booking Unique travel products Quality of information Responding to your questions We would like to think that we respond promptly to all enquiries and questions regarding your travel plans, and that we provide enough information without flooding you with too much. Were our responses prompt? Yes No Were our responses relevant? Yes No Did we provide the right amount of information? Yes No Were our responses accurate? Yes No General comments Booking and itinerary planing process It is our intention to make booking as streamlined as possible, while at the same time ensuring that the correct controls around payments and client identification are in place. We also think we go to great lengths to ensure itineraries are tailored perfectly for clients. Did you find the booking process easy? Yes No Do you feel your itinerary was appropriate for your holiday? Yes No Did we provide the right amount of information in your itinerary? Yes No Did you find the information we provided in your itinerary to be accurate and helpful? Yes No Your holiday experience Most importantly of course is that your holiday was what you expected - or better! All activities and operators are carefully vetted, and activities carefully selected for individual clients. Your feedback helps us ensure we continue to get this right. Was your holiday experience everything you thought it would be? Yes No Were your activities right for your interests? Yes No Please list any activities that you loved Please list any activities that you didn't enjoy Were any of the activities that we recommended not of an appropriate standard, or not professionally presented? Yes No Appropriate standard textbox Accommodation Was your holiday accommodation everything you thought it would be? Yes No Please list any accommodation that you loved Please list any accommodation that you didn't enjoy Transport - Car Hire, Coach/Bus, Train and Ferries Was your holiday transport everything you thought it would be? Yes No Please list any transport that you loved Please list any transport that you didn't enjoy Value for money Do you feel that the service you received from us represented good value for your money? - Select -Exceptional valueVery good valueGood valueNot good value Testimonial Referrals from past clients have always been a big part of our success. If you would like to provide a testimonial for us to use on our website please do so below. Don't forget to mention how great we are, and feel free to send us some of your photographic memories to include with your comments! If you would like your comments to remain anonymous just let us know below. Testimonial Please share your favourite holiday photo below if you are happy for us to use your feedback Upload Upload requirementsOne file only.15 MB limit.Allowed types: gif, jpg, png, jpeg. May we use your comments/feedback on our website or other promotional material? Yes No Spreading the word! Many of our new clients actually come from previous clients that have been kind enough to tell their friends, family and colleagues of their experience with First Light Travel. We appreciate this VERY, VERY much. As well as telling your friends directly you might also consider: mentioning us or linking to our website from your blog or Facebook page giving friends a copy of your holiday proposal or itinerary Every little bit helps. Would you recommend First Light Travel to your friends, family or work colleagues? Yes No If no, please let us know why If you answered yes and know of anybody considering travelling to New Zealand who we should contact, please provide their name Environment Do you have any comments or suggestions on how First Light Travel can improve its Environmental Tourism Policy? Submit